Responsible Gambling  —  Clear Tools, Real Examples, Zero Guesswork

Why this page exists

Because gambling is entertainment. Not a paycheck. Not a plan B. We built safeguards so you can enjoy the thrill — without losing sight of time, budget, or priorities. Need a nudge? A pause? A hard stop? Done.

Who can play

18+ only (or the higher legal age where you live). We verify. If we can’t confirm your age, access is paused. Simple — and non-negotiable.

Golden habits that actually work

Set a spend limit before you start. Take breaks. Don’t chase losses. Avoid play when tired, angry, or under the influence. Wins are windfalls, not wages. Obvious? Yes. Easy to forget mid-spin? Also yes.

Your safety toolkit (switch on in My Account → Responsible Gaming or via Support)

Deposit limits

Daily, weekly, monthly caps. Lowering a cap is instant. Raising it? A cooling-off applies so the decision isn’t impulsive. Example: raise on 02 Oct 2025, 19:00 → activates 05 Oct 2025, 19:00 (72 hours).

Loss & wager limits

Pick a maximum you’re willing to lose or stake. Reach it and betting locks until the period resets. No “one more hand”. No exceptions.

Session time limits

30 minutes, 90 minutes, your call. On expiry, you’re logged out and prompted to cool off. A boundary — enforced.

Reality checks

Unmissable on-screen reminders every 15/30/60 minutes: time played, net result, quick actions (cash out, set stricter limits, log out). It’s your dashboard in the heat of play.

Time-out (short break)

Step away for 24 hours to 6 weeks. Deposits and bets disabled; withdrawals remain available. Perfect for resetting routines after, say, a busy week ending Sunday, 12 Oct 2025.

Self-exclusion (long break)

From 6 months to permanent. Immediate lock, promos paused, deposits blocked. When the period ends, reopening isn’t automatic — contact Support, expect checks and a cooling-off.

Availability, names, and durations of tools may differ by product or where you live. Can’t find a control? Contact Support — if we can apply it manually, we will.

What “good” looks like (realistic scenarios)

• Plan ahead
  On 12 Sept 2025, a player sets a €100 weekly deposit cap. By Friday they hit €100. The system blocks further deposits; the week ends with €18 net profit and zero overspend. Boring? Maybe. Effective? Absolutely.
• Stop the spiral
  Another player enables a €200 monthly loss limit. After a rough night on 03 Sept, they reached the cap early. Frustrated, they try to chase. The system says no. Damage contained.
• Time discipline
  A 90-minute session timer with 30-minute reality checks keeps Saturday play from drifting into Sunday. Sleep wins. So does Monday morning.

Protecting minors

Keep credentials private. Avoid saving passwords on shared devices. Consider device-level filters like Apple Screen Time, Google Family Link, or Microsoft Family Safety. Suspect underage access? Tell us now — not tomorrow.

Early warning signs

• Spending more time or money than planned
• Hiding play from friends/family
• Borrowing to gamble or “doubling down to get even”
• Mood swings linked to results; poor sleep; missed work or classes
• Dropping hobbies and responsibilities

5-question self-check (yes/no)

1. I often play longer than intended.
2. I return to recover losses.
3. I’ve skipped plans to gamble.
4. I spend beyond my comfortable budget.
5. I feel restless or irritable when I can’t play.
   Two or more “yes” answers? Strengthen limits. Consider a time-out. Speak to someone.

Independent help — confidential and free

• Gambling Therapy  —  global online support and live chat
• Gamblers Anonymous (GA)  —  peer meetings worldwide
• GamCare  —  information, live chat, counseling referrals
• Local health and debt-advice services  —  practical next steps
  Best results come from combining professional support + our account tools.

Changing your settings — step by step

1. My Account → Responsible Gaming
2. Pick the control (Deposit, Loss/Wager, Session, Reality Check, Time-Out, Self-Exclusion)
3. Choose amount/duration
4. Confirm
   Reductions apply immediately. Increases wait out the cooling-off, by design.

Marketing preferences

Opt out of promos anytime in My Account → Preferences or via message footers. During time-outs and self-exclusions, we block marketing wherever technically possible.

Account integrity & payments

One account per person. No sharing or selling. We may request KYC documents to protect you and meet regulatory duties. Withdrawals can pause during responsible-gaming or verification checks and resume once cleared.

How we intervene

We monitor for risk patterns — sudden deposit spikes, very long sessions, repeated late-night play. We may contact you with safer-play guidance, suggest stricter limits, or apply restrictions if needed. We prefer to over-protect rather than under-react.

Worried about someone else?

Share this page. Encourage limits or a time-out. Point them to support services. Urgent? Contact Support. We’ll listen — even if we can’t share their account details.

Complaints & Disputes

Think a control didn’t work as promised? Send timestamps, screenshots, and device details to Support. We’ll investigate. Still unhappy? We’ll escalate to an independent ADR where available.

Final word

There’s no system that beats chance. But you can beat impulsive play — every time. Use limits. Take breaks. Ask for help early. And if today isn’t the day to play — don’t.