Pinco License & Compliance

Our Licensing — What, Who, When?

Pinco operates under a Curaçao Gaming Control Board authorization held by our operator Carlitta N.V., License OGL/2024/1516/0841. Yes — an active, regulator-issued permit that covers online casino and sportsbook services. You can also find the same license reference in our policy pages.

What Does a Curaçao License Actually Mean?

In plain terms: oversight, minimum capital/fit-and-proper checks for the operator, and rules for fair play and player funds. Curaçao authorization is widely used across international brands — different from “domestic-only” regimes such as MGA or UKGC, but still a formal regulatory framework with audit and reporting duties for licensees. In short: we’re not operating in a vacuum; we’re answerable to a regulator. 

Who Runs Pinco? Corporate & Payment Setup

The site is run by Carlitta N.V. (Curaçao). Certain payment or support functions may be provided by affiliated processors so transactions clear quickly and securely — industry-standard practice for licensed operators. Our Terms repeat the same licensure line for clarity and recordkeeping.

Fair Gaming & Game Suppliers — How We Prove It

Games come from certified studios that submit their RNGs to independent testing before commercial release. That testing validates statistical randomness against the provider’s published RTP. Result? Spins and deals that aren’t “tuned” per player. If a vendor tweaks math, new builds are re-tested prior to deployment.

KYC/AML — When Do We Ask for Documents?

Not all at once — and not for fun. Typical triggers include first large withdrawal, payment-method mismatch, unusual IP/device changes, or cumulative transaction thresholds. We’ll request proof of identity and address, then securely store it using encryption and strict access control. That’s part of our AML duties under the license.

Security in Practice

Transport-layer encryption, segregated payment workflows, and routine access reviews are standard. Practically, that means your cashier actions and personal data travel over encrypted channels while risk systems monitor anomalies in real time.

Age & Eligibility — No Exceptions

Accounts are for adults only and must comply with the laws of the user’s place of residence. Attempts by minors to register or play are prohibited and lead to immediate closure — full stop.

Responsible Play — Tools That Actually Help

Set daily/weekly deposit caps. Add loss and session limits. Hit “cool-off” for short breaks or self-exclude if you need a longer pause. These controls exist to keep entertainment… entertainment. If gambling affects your wellbeing, please use the limits and seek regional support resources.

Complaints & Disputes — Step by Step

Start with our support team (live chat or email). Provide your registered email, username, and a short timeline — dates matter. If we can’t resolve it promptly, we’ll escalate under the procedures referenced by our licensing framework so your case is documented end-to-end.

For Players

Pinco is built for adults who want secure, fair, and easy-to-navigate gameplay — slots, tables, and sportsbook included. Try the account tools before your first deposit, review the Terms, and play within a budget that fits your life. Questions? Ask us — any time, any day.